Shipping policy
At Spencil we make every effort to get your gorgeous kids’ goodies on their way to you as quickly as possible.
Shipping within Australia
Orders are dispatched from our warehouse at Wulkuraka, near Ipswich, Queensland, within two business days. We use Australia Post for delivery, with every parcel trackable from lodgement to delivery.
Shipping options
- Free shipping: automatically applied when you spend a minimum of $149.00 per order. Happy days!
- Express shipping: a flat fee of $22.95 Australia-wide, with dispatch by the next business day. Please allow up to 4 business days for delivery, depending on your time of purchase and delivery address.
- Sale periods: express shipping is not available during our sale periods. Standard shipping costs and delivery times will apply.
Delivery times and updates
During sale, holiday and back-to-school periods, delivery may take longer than the estimated timeframes above. Customers in WA, NT or remote rural areas may need to allow a few extra days for postage.
Customers in Western Australia should expect delays in the delivery of some mail and parcels. There is an estimated delay of 2–3 business days for deliveries both to and from Western Australia.
For delivery estimates, use the Australia Post delivery time calculator. For current disruptions, check Australia Post service updates.
Goods are delivered on business days only. No deliveries are made on weekends or public holidays.
Tracking and delivery
Once your order has been dispatched, we’ll email you a link to track your parcel’s progress on the Australia Post website.
We deliver via Australia Post or StarTrack with an authority to leave for orders under $1,000. If no one is home, the parcel will be left in a secure spot on the premises. Register for a free Australia Post MyPost account to receive delivery notifications.
International shipping
We ship using Australia Post International Express, which will be delivered within 4–7 business days from the date of dispatch.
International shipping charges
All shipping prices below are in Australian dollars (AUD).
| Destination | 0–1 kg | 1–3 kg | 3–5 kg |
|---|---|---|---|
| New Zealand | $25 flat rate | ||
| Asia | $30 | $40 | $45 |
| UK | $50 | $70 | $85 |
| Europe | $60 | $80 | $95 |
A few things to know
- Authority to leave: if no one is available to sign at your nominated delivery address (private or work), the parcel will be left in a secure spot on the premises. We cannot be held responsible for lost or damaged deliveries; please contact Australia Post directly. We highly recommend registering for a free MyPost account to receive delivery notifications.
- Delivery address: for prompt delivery, we recommend a work address (including the full business name, receiver’s name and other relevant details) or a PO Box.
- Duties and customs: all prices are in Australian dollars and do not include overseas duties or other customs charges you may incur.
Click & Collect
Want to get your order faster and avoid shipping fees? Select Click & Collect at checkout.
Collection is from our warehouse at Wulkuraka, near Ipswich, Queensland. Orders are typically ready for pick-up the next day. Please wait for your confirmation email before arriving to collect your parcel.
Returns and exchanges cannot be made at the Spencil warehouse. All items must be returned or exchanged via the Spencil website and our Customer Service team, or through the store they were purchased from. See our Returns & Exchanges Policy.
Frequently asked questions
What does “processing” mean in my account?
It means we’re busy packaging your order and preparing it for dispatch.
How long does it take to process an order?
We endeavour to dispatch your order by the next business day. Orders placed on weekdays before midday will likely be dispatched the same day. Processing can take longer during sale, holiday and back-to-school periods.
If you choose Express Shipping at checkout, your order will be prioritised and shipped the same day if placed before 8am, otherwise by the next business day.
My order says “complete”, but I haven’t received it. Why?
“Complete” means your order is being scheduled for dispatch from our warehouse. You’ll also receive an email letting you know your order is on its way, with a tracking code to monitor its progress with Australia Post.
How can I track my order?
Tracking becomes available after your order has shipped. Your dispatch email includes your consignment tracking number and a link to the Australia Post website. You can also track your parcel with Australia Post.
Do I need to be home to sign for my parcel?
No. We deliver via Australia Post with an authority to leave. If no one is present at your nominated delivery address (private or work), the parcel will be left in a secure spot on the premises. We encourage you to sign up for an Australia Post MyPost account to receive delivery notifications.
Unfortunately, we cannot be held responsible for any lost or stolen parcels.
Can I change my shipping address?
If your order has not yet been dispatched, call us on +61 7 5464 3745 or email hello@spencil.com.au with your order number and new address. It may not always be possible, but we’ll do our best to update it.
Other important information
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of a delay caused by the carrier, or by any event outside our reasonable control or foresight, including but not limited to an incorrect delivery address being provided to us.
- We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes or adverse weather).
- We do not accept liability for any loss or damage arising from items lost, stolen or damaged after the order is dispatched.
Need a hand?
For shipping and delivery questions, contact us or email hello@spencil.com.au.
For information about returning or exchanging items, see our Returns & Exchanges Policy.