Shipping and Delivery
At Spencil we make every effort to get your gorgeous kids' goodies on their way to you as quickly as possible.
PLEASE NOTE: SOME CUSTOMERS ARE CURRENTLY EXPERIENCING SIGNIFICANT DELAYS IN DELIVERIES. CLICK HERE FOR UP TO DATE INFORMATION ON SHIPPING AND DELIVERY TIMES FROM AUSTRALIA POST.
Most domestic orders are dispatched from our warehouse within 48 hours. In normal times we would suggest you allow up to 10 business days for standard delivery depending upon the time of purchase and your delivery address. But these are not normal times and you are probably aware of the delays in deliveries being experienced across the country. We use Australia Post for many of our orders and here is their advice.
Most express orders are dispatched the next business day. Please allow up to 4 business days for delivery depending upon the time of purchase and your delivery address. Again, see Australia Post's advice for delivery expectations.
A few things to know about your delivery:
- All Australian orders are dispatched from Brisbane, Australia.
- During sale, holiday and back-to-school periods, delivery may take longer than the estimated timeframes above.
- If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage. To find out more about postage to your state, click here to visit the Australia Post website.
- Goods will be delivered on business days - no deliveries will be made on weekends or public holidays.
- We deliver via Australia Post with an authority to leave. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office.
If you have any questions about delivery, take a look at our FAQ below or contact us.
Do you ship internationally?
Yes. We ship using Australia Post International Express which will be delivered within 4-7 business days from date of dispatch. Refer to the below table for the list of countries we ship to, and the costs in AUD:
International Shipping Charges
We deliver with an authority to leave. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements.
We recommend either a work address (please include full business name, receivers name and other relevant details) or a PO BOX for prompt delivery.
All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.
When I log into my account, my order says 'processing'. What does this mean?
This means we’re busy packaging your order and preparing it for dispatch.
How long does it take to process an order?
Once your order has been placed it may take up to 48 hours for your order to be dispatched. If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale, holiday and back-to-school periods.
My order is ‘complete’ when I log into my account, but I still haven’t received my parcel. Why?
When your order is ‘complete’, it means your order is being scheduled for dispatch from our warehouse. You should also receive an email notification letting you know your order is on its way.
How can I track my order?
You can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your consignment tracking number.
To track the progress of your order click here and you will be redirected to the Australia Post website for tracking.
Do I need to be home to sign for my parcel?
We deliver via Australia Post with an authority to leave. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements.
Unfortunately we cannot be held responsible for any lost or stolen parcels.
Can I change my shipping address?
If your order has not yet been dispatched, please call us on +61 7 5464 3745 or email us at firstname.lastname@example.org with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
Other Important Information:
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by the carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, adverse weather etc). In addition, we do not accept liability for any loss or damage arising from items lost, stolen or damaged after the order is dispatched.
If you have any further questions about shipping and delivery please contact us.