Spencil Privacy Policy 2023

Thank you! We are grateful to you for being part of the Spencil community. We recognise how important your privacy and rights are, so we are committed to protecting them.

This is our privacy policy and it outlines how we collect, manage and use your personal information. By using any of our services, you confirm you have agreed to our website Terms and Conditions and read and understood this Privacy Policy. If you do not agree to these terms, please do not use or access our website.

If you have any questions regarding our privacy policy, please feel free to contact us by email at hello@spencil.com.au

Who do we mean by we?

When we refer to ‘we’ ‘our’ or ‘us’ we mean the company The Trustee For The Spencer Brands Group Trust, trading as Spencil. We’re an Australian, family-owned business based in Pine Mountain, just outside Ipswich in Queensland’s southeast corner.

What do we mean by your ‘personal information’?

When we say ‘personal information’ or ‘personal data’, this includes any information that can be used to personally identify you. This could include your name, address, phone number, email address, payment information and date of birth. If you can’t be identified, this policy doesn’t apply.

How do we collect your personal information?

When you interact with us, visit our stores and our website, we will collect your personal information directly from you and we may collect it in the following ways:

• through your access and use of our website
• making customer purchases in-store or online
• processing payments
• creating an account
• when you communicate with us directly (by email, social media direct messaging, telephone, direct mail or any other means)
• when you complete an application or purchase order or ask for a quote to be prepared
• when you contact us for further information or register your details on our website
• when you participate in surveys and other types of research
• when you enter a promotion, sweepstake or contest conducted by Spencil
• when you submit a review of Spencil products or service through various channels
• when you submit comments to Spencil on our own social media channels
• when you subscribe to our mailing list
• when you submit a job application or résumé

What type of personal information do we collect?

We may collect the following types of personal information from you:

Information that identifies you:

• your name, residential mailing, email addresses and phone numbers
• company name, ABN, billing addresses, company contacts and delivery addresses where applicable
• your date of birth, gender or age

As well as information retained with your personal information which does not identify you, including:

• purchase history, hobbies and interests, ages and genders of your children for whom you are purchasing
• your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
• your shopping preferences and the details of the products you have purchased from us or which you have enquired about,
• information, such as contact history, we require to deliver products you have purchased or wish to purchase and to respond to your enquiries
• if you are a member of Spencil’s loyalty program, your membership details and reward redemption history
• device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to access or interact with us through our online store
• information collected via our secure payment processing systems

What other information do we collect from you?

We also collect information automatically, for example when you visit our website like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on.

This information helps us get a better understanding of how you are using our website and services so we can continue to provide the best shopping experience possible. Some of this information is collected using cookies and similar tracking technologies.

Our website uses Google AdWords, Google Analytics, and the Google Display Network combined together to display Spencil ads to you on other websites after you have visited our website. In the industry, this practice is known as remarketing and is a tool that Google offers to businesses. If you would like to know more about the remarketing program, you can find out more here. If you would like to opt-out of receiving advertising like this from Google, you can manage these settings in your Google account. Find out more here.

To use some of our services, users are required to register as Spencil account holders. Any information that we store about you as a Spencil account holder can be viewed and changed by you by logging in to the web site at https://www.spencil.com.au/login. 

Why do we collect, use and hold your personal information?

Spencil collects, uses and holds your personal information to better understand your needs as a customer and to help us provide you with better service. We will endeavor to only take information from you which is reasonably necessary for our business functions. If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.

We collect, use and hold your personal information:

• to complete a transaction in store or online via our website, to provide you with the products you have requested from us and send order updates via email or SMS
• to answer your questions or customer service issues and provide you information and advice promptly whether by email, telephone or mail
• to interact with you via social media and digital marketing
• to keep you up-to-date with products, services, events or promotions we think you may be interested in through channels such as email, SMS or social media. You are able to remove yourself or opt-out from this activity at any time
• to share your member benefits with you such as your welcome and loyalty vouchers and discount codes
• to enhance your customer experience online and help us complete your transactions faster
• to provide you with access to protected areas of our website
• to conduct business administration or processing functions like creating orders, invoices, sale agreements or receipts and delivering your orders to you
• to provide personal information to our contractors, service providers or other third parties such as couriers or postal services that assist us in providing the products you have requested
• to analyse, aggregate and report, for administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research, all to improve the way Spencil operates
• to consider and respond to complaints made by you
• to comply with laws or regulations or to comply with any directions given by regulators or authorities
• if you are a candidate for employment, to assess your suitability for a position at Spencil

Who do we share your information with?

Spencil respects the right of users to remain anonymous and endeavours not to knowingly disclose user identities. Spencil will only disclose your personal information when we believe, in good faith, that the disclosure is required by law and then only to appropriate regulatory authorities.

We may disclose your personal information to:

• our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations in providing products and services to you. This may include IT service providers, mailing houses and digital marketing agencies, delivery services or couriers, payment processors, data entry service providers and professional advisors such as accountants, solicitors, business advisors and consultants
• suppliers and other third parties with whom we have commercial relationships for business, marketing and related purposes
• to comply with any relevant law

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

We do not provide your personal information to other organisations for the purposes of direct marketing.

How do we manage direct marketing communications?

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms including mail, SMS and email, in accordance with applicable marketing laws. If you have indicated a preference for a method of communication, we will endeavor to use that method wherever practical to do so.

All our email and SMS based services to our members are opt-in and members have the ability to opt-out (i.e. to suspend or cancel all marketing communications from Spencil) at any time. You have control of your preferences and can change them by going to https://www.spencil.com.au/login or clicking the “Unsubscribe” link found at the bottom of all electronic product updates, special promotions and newsletter emails and SMS that Spencil sends. Alternatively if you would like to unsubscribe from receiving direct mail or electronic marketing communications please contact us at hello@spencil.com.au and we will remove your details from our database. We will still contact you with service communications where a service or product request has been made such as online purchase and delivery updates.

What are cookies?

Cookies are small pieces of information captured when your device is used to access online content. We use cookies to make sure your shopping experience is as seamless as possible, to identify and store your personal preferences without the need for you to save them and provide you with appropriate and relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our web site, which allows us to recognise your browser and track the web pages on our site you have visited.

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. Any tracking done by Google through cookies and other mechanisms is subject to Google's own privacy policies. Information about how you can opt out of Google's use of cookies can be found by visiting Google's Ads Settings.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit in the future. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

If you do not wish to receive any cookies from websites, you are able to set your browser to refuse them.

Information about disabling cookies for major browsers can be found for:

• Chrome users here.
• Firefox users here.
• Internet Explorer users here or Microsoft Edge here.
• Safari users here

SMS Privacy Policy

The Spencil website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

"The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties."

How does this apply to social sharing and links to other websites?

Spencil may offer social sharing features and other integrated tools (such as the Facebook “Like” button) on our website, which let you share actions you take on our website with other media and vice versa. The privacy settings of these social sites are neither moderated nor controlled by Spencil and we do not accept responsibility for the conduct of these social sharing networks. For more information on data handling by social sharing networks, please visit the privacy policies of the individual platforms. Spencil is also not responsible for the conduct, content or usage of third-party websites sites we may provide links to.

How do we hold your personal data?

We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. We use a variety of security measures to protect your information, including secure servers, firewalls and encryption.

We may hold your personal data in either electronic or hard copy form. If you provide information to us electronically, we retain this information in our computer systems and databases. This includes computer software programs, internet servers and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper), this information is disposed of once it has been transferred to our electronic files.

We will hold your information for as long as you have your account, the amount of time we need to provide you with the products or service you have requested, or the amount of time that is needed to provide you with support related issues. We might also retain information for a longer period if it is needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse and enforce our terms and conditions.

How do you contact us?

You have the right to access your records to verify, update, amend or request removal of the personal information that we have on file by contacting us and making a formal request.

Send your request via:

Email: hello@spencil.com.au

Phone: +61 7 5464 3745 between 9am-4pm, Monday to Friday excluding public holidays

Mail: Spencil, 787 Pine Mountain Road, Pine Mountain, QLD 4306

We will endeavour to respond to your request as quickly as possible. We may ask for verification of your identity before providing access to your personal data.

If you have any questions about our privacy policy, any concerns, or a complaint regarding the treatment of your privacy or a possible breach of your privacy, contact us immediately using the contact details above.

This privacy statement may change periodically, so to keep up to date with our latest policy always look back to this page.

Last updated – October 2023